Sometimes things happen.
If the new mattress that has been purchased at the same time, or within a ninety (90) day period after the purchase of the HealthGuard mattress protector, becomes stained as a result of normal residential use during the first sixty (60) months of the life of this warranty by ordinary household foods, beverages, grease and/or human biological stains while the HealthGuard mattress protector is in use the warranty will apply.
Bay Street Manufacturing will request the damaged mattress protector be returned in a clean and sanitary condition for inspection and will send via courier a new replacement. Once tested to verify leak, Bay Street Manufacturing at its option, either will clean, repair or replace the stained mattress.
Responsibility of the Warranty Contract Holder:
The purchaser of the new mattress and the HealthGuard mattress protector is entirely responsible for retaining the proof of purchase, performing routine washing of the HealthGuard mattress protector and return of the damaged protector to the manufacture at their cost.
How to make a claim:
Should you need to make a claim under this warranty, please contact Bay Street Manufacturing at 1-905-851-1050 or toll free 1-800-624-2436.
Please have your original purchase receipt to validate this warranty. You must report damage within Five (5) days of the occurrence.