What RV Care customers are saying...

Hi Trevor,
We wanted to say a huge thanks to the entire team at GNR Camping World for fixing our trailer this morning. We're from Guelph, Ontario and are on a cross country road trip with our two girls. We are travelling with a Shadow Cruiser trailer that we bought at Ruston's RV in Waterdown Ontario. The motor on our trailer awning broke yesterday - we called Ruston's and they told us to look for an RV Care certified dealer. We looked the list up online and phoned GNR. The team at GNR accommodated us at the exact time we'd be passing through Winnipeg. The service was efficient and extremely customer focused. From making sure we had coffee and water, to helping is find a restaurant for lunch and directions, we felt well looked after. Thanks to Bonnie and Dennis in the service department for getting the awning fixed, and for helping determine that the repair costs would be covered by the awning manufacturer.

We'd highly recommend GNR to anyone, and also can't say enough good things about the RV Care network. RV Care came through for us and helped make the remainder of our trip much more enjoyable! We were left with the feeling that our needs were a top priority at GNR, and that the RV Care program was a valuable benefit worth looking for in an RV Dealer.

Sincerely,
Craig and Colleen Clack
November 2012

I find these days you never hear enough of the good things.

On Saturday August 25th my husband and I drove 4+ hours to pick up our brand new 2012 Jayco Tent Trailer at Leisure Trailer Sales. Right from the first phone calls from Bob and Andrew, the experience was amazing! Bob and Andrew were professional and very patient with all of my questions, as this was our very first trailer purchase. We had no clue about hitches, or any of the ins and outs of camping with a trailer. When we arrived that Saturday afternoon all of the staff were extremely pleasant and helpful. From sales right to the young lady who rang our order thru at the cash. When we inspected our trailer everything was clean and ready to go! The help that was provided in helping us take down the trailer was fantastic. We had no problems setting it up the next day at home.

If ever in the future we need another trailer I would not think twice about drving over four hours to see the great staff at Leisure Trailer Sales. Thank you again for the wonderful, professional experience.

Ali & Derek Bucknell
Ontario
August 2012

I wanted to let you know that we are very pleased with the EFOY 2200. I cannot express how quiet it runs and how easy the set-up was.

We have tucked the unit inside a storage compartment in the front for the trailer. The fridge is louder than the EFOY when it's running (it's a brand new dual door fridge). The fuel is barely used in the 10 litre can of fuel.

Our system consists of a 2500 watt inverter, 4 x 85 watt solar, 4 x Trojan batteries (450 amp hrs), and the EFOY. What a relief now that I can have a hot beverage without hearing a generator running (it's a 2800 watt inverter generator, its quiet). The EFOY is that quiet.

Now, living off the grid is comfortable. We do not worry about cloudy days (no solar) or when we need to use power tools, microwave, etc... The EFOY 2200 delivers the power and is nearly invisible when running.

Jason & Charlotte Walton
Ontario
May 2012

Please pass along our thanks and accolades to Art Pike and his team at Westgate RV Centre. Our customer was in Kelowna with his new Pinnacle 5th wheel when his air bags blew out from rubbing against the frame bracket for the 5th wheel hitch. He pulled out his RV Care pamphlet and found Westgate RV and went in for help. Of course with the busy summer schedule they were booked solid, but when presented with RV Care Card they went above and beyond to help him. They pulled him around back and even though there were no bays available they had the air bags replaced and back on the road the same day. To say the least, our customer can't say enough about Westgate RV and their staff, and the benefits of the RV Care Network. Thanks to all and WOW! that's great service.

Frank Havies
General Manager
Happy Trails RV
Prince George, BC
October 2011

We just wanted to say a big "thanks!" for the care we received while travelling out west with our new RV. It was our first trailer experience which was ambititious to say the least: travelling from near Toronto, Ontario (we live in Oshawa; we purchased our rv from Campkins) to Vancouver, BC! We encountered difficulties from the beginning, but not with the RV, per se: our transmission needed to be replaced in Regina, Saskatchewan, which took a full week from our plans. Needless to say after that, we were very concerned about our vehicle and its towing capabilities, especially through those mountain roads between Jasper and Banff! So we made a decision to leave the trailer behind in Alberta, so as to avoid towing it all the way to Vancouver. Where to safely leave our RV? We phoned up RV dealerships outside of the RV Care Network; they all said no, they couldn't store it for us. We then phoned up Ron Hall at Eldorado in Lethbridge, as well as Jeff Bucar at Bucar's near Calgary. They both were very friendly and willing to allow us to park our RV on their dealerships, even though the RV was not in need of repair. We ended up leaving our RV at Eldorado. We want to thank Ron Hall and his dealership staff again for giving us peace-of-mind to carry out our journey, knowing our RV was in a safe place. We ended up back home safely (new transmission intact!) and look forward to next year's travels much closer to home!

Robert and Ava Pelz
Oshawa, Ontario
August 2011

Purchasing our 2002 Embassy RV from O?Connor was a good experience right from the start. The staff checked the vehicle and spent an adequate amount of time doing a walk through explaining all the features. A couple of things needed to be changed. New batteries were installed. Key locks were replaced on the storage bins. During our first trip out we encountered an electrical problem; O?Connor was very prompt and efficient in repairing the problem. All in all we have been very pleased with the purchase and the service O?Connor provided.

Gloria & Gerry Kuffner
August 2011

This is the fourth motorhome we have purchased from O?Connor RV Centre in Chilliwack. We keep coming back because of the enduring good service, integrity and all round great staff, in the Sales Department and in the Service Department. They are all terrific and bend over backwards to help us. We would recommend this dealership to anyone.

Anne and Dick Thompson
Chilliwack, BC
August 2011

From our 1st contact at the Toronto RV show last winter to June 4/2011 when we bought our trailer, the people at CAMPKINS RV CENTRE were the most helpful, friendly & courteous we found at any of the many places we visited. I wish I could name them all, but a special thanks to Jamie McMillan our salesman who impressed us at the RV show & Kevin who noticed my hitch was not adjusted properly & re-adjusted for us. We will recommend CAMPKINS to any of our friends looking for a trailer.

Kip and Sue Sullivan
Brampton Ontario
June 2011

We had a problem with our RV on our maiden voyage from Nova Scotia to the west coast. Our RV Care dealer (Stones) put us in contact with Can-Am in London who fit us in their busy schedule and had us back on the road with a fixed furnace at 4:30. The RV Care network worked great for us. A bonus we didn not expect when we purchased our rig.

Thanks,
Graham and Lynda Hodder
St. Croix, NS
May 2010

Hello. We just bought our trailer at Can-Am RV Center in London, Ontario. We could not be happier with the service. Everyone was great !!!!!!!

Paul & Dianne Hurst
April 2010

Thanks so much for the excellence in RV Care, I was very well received by Ryan and his team at O'Connor RV Centre (Langley, BC), they treated me just like family the same treatment I get with Derek and his team back home at Leisure Time RV Center (Quispamsis, New Brunswick)!

Unfortunately the stab leg shaft was broken beyond repair but lucky for me they were able to get a brand new unit just down the road and I was back in business in no time and they gave me a nice wash-up before I left. A big thanks to Rob who did the dirty work on the leg.

Ryan had to charge me for the part and labour and is doing the paperwork to get me back my money via warranty, obviously a faulty unit, all 3 other legs are working perfectly!

Denise Dow
New Brunswick
February 2010

The folks at Leisure Trailers Sales were very professional and very helpful with every aspect of the sale. Our salesman Mark was very informative and the tec thoroughly went through the RV with us before we brought it home. We were very confident in our purchase with them.

Thanks, Jay and Janice
September 14, 2009

We would like to acknowledge the team at Recreation World RV in Thunder Bay, Ontario. On July 17, 2009, after 2 weeks of cold showers, we needed help. It was an enigma, but with patience and determination they solved the problem.

Special thanks to Allan, Matychuk, Micah Keller, Dale Hilliard and Marty the technician. The entire staff was exceptional.

When we return to Canada we will seek out your dealers for any problems or needs that we may have.

Shirley and Anthony Cahill
South Weymouth, Ma
July 29, 2009

Good Day

I would like to comment on your RV Care Network.

We purchased our 5th wheel at Ruston RV in Burlington, Ontario in July 07.

While travelling to Vancouver Island this past summer just outside Winnepeg we experienced a slow leak in one the RV tires. We checked our brochure to see where the closest RV Care Dealer was and as it turned out it was GNR Camping World. We called to make an appointment and to our surprise they fit us in the first thing the next morning. The tire was repaired and we were on our way with a minimum of delay. We were treated just like family.

We are still currently on Vancouver Island, camping and visiting family. A few issues have occurred with the rig that needed to be taken care of before we return to Ontario in the spring. Once again we checked to see who the RV Care dealer is on the Island. It turns out to be Peden RV Superstore in Sidney. When we contacted them concerning the warranty work and it was just a quick call to Ruston to confirm the details and the work was under way. Once again we were treated like family.

This kind of service takes the worry out of travelling this great country of ours. Thank you, to all of the dealers out there who participate in this great service, to make our travels as enjoyable as possible. We will sing your praises to whom ever will listen.

John & Irene Jesseau
Ontario / British Columbia
January 23, 2008