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Traveling RV Care® Customer 6 Step Service Plan

The number one priority of the RV Care Network of dealers is to treat traveling customers as one of their own, getting you back on the road as quickly as possible to safely complete your trip.

If you have a problem with your RV while traveling....

  1. Contact the RV Care dealership where you purchased your RV so they can help you find the nearest RV Care location. They can also contact that dealer to let them know to expect you. If you can't reach your RV Care dealership, visit the RV Care website or use our App to find the closest RV Care dealer.
  2. When you arrive at the dealership, show your RV Care Customer Card which will identify you as an RV Care Customer. If you don't have your card, a staff person will contact the dealership where you purchased your RV to confirm you are an RV Care Customer.
  3. Before beginning any repairs, the dealership will prepare an estimate and contact your RV Care dealer to confirm if the repair is under any kind of warranty. The dealership will make every effort to schedule and complete your repair as quickly and efficiently as possible so you can safely complete your trip.
  4. The dealership will locate any specialty services that your vehicle may require if they're not able to complete everything needed to get you back on the road.
  5. If there is a cost for the repairs, the dealership will handle it as if you had purchased the RV from them.
  6. If necessary, the dealership will be able to help you find local accommodations and transportation.

If you are traveling in the USA, the Priority RV Network® dealerships will treat you as one of their own and follow a similar process to get our back on the road as quickly as possible to safely complete your trip.

Please note that when the RV Care and Priority RV Network service shops are busy they will only be able to complete repairs that are necessary for your to safely complete your trip. Non-essential repairs and service work may have to be scheduled for a later date.

This special RV Care service is for urgent serious technical problems while you are traveling in the RV you purchased from and RV Care dealer. It is not intended for non-essential repairs and it is not a replacement of the selling dealer's regular service and warranty obligations.

Close to Home

The RV Care service commitment for traveling RV Care customers does not apply when visiting an RV Care dealership close to your home if you purchased your RV from another RV Care dealer. In these situations you are encouraged to visit the local RV Care dealership to establish a relationship for ongoing service and maintenance of your RV. It is best to do this at a time when you have no pressing deadlines or travel schedules that involve your RV.

If your RV is under a manufacturer's warranty it will be important to confirm, in advance, if your local dealer will be able to provide the necessary warranty service or if you'll need to make special arrangements with the dealer where you purchased the RV to access warranty support close to home.

Contact Us

Please contact us if you have any comments, questions or suggestions about RV Care.

 

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Use our interactive Google map to locate your nearest RV Care dealer, or view our dealers in list format.

 

What people are saying

Excellent staff at Niagara Trailers!

Awesome people at Lardners!! Can't wait to use our new camper!!

Traded up from 24 ft - wonderful memories - RV Warehouse great to deal with knowledgeable and easy to talk to - learned a few new things.

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