I just wanted to take the opportunity to share with you what fantastic service we received at Vellner Leisure Products in Red Deer, Alberta.

We were in Edmonton and our furnace started making a horrible noise and then quit. With temperatures dropping to near zero overnight, we needed to get this fixed. The next day we were travelling to Calgary so I was hoping to get this fixed somewhere between Edmonton and Calgary.

At the suggestion of my home dealer I contacted Vellner Leisure Products in Red Deer. What a positive experience!

In my initial call , as soon as I said I had RV Care, they gave me a 10:00 am appointment but explained that they had limited service staff working on a Saturday. They warned me right from the start that the service might not be as fast as normal but they would try to resolve my issue.

I was greeted by friendly people right from the start. The issue was resolved on that Saturday and under warranty. It took a little longer than I believe it normally would with new unit pick ups but the service was fabulous.

I can’t say enough positive things about the way I was treated by everyone at Vellner. It was obviously Vellner’s desire to provide exceptional service and, in my case, they more than exceeded my expectations.

Thank you RV Care for giving me a place to start trying to find someone to fix the problem and especially Vellner Leisure Products for resolving my issues.

We have been travelling with our 30ft pull trailer for 2 weeks now (purchased from GNR Camping World in Winnipeg). Today on our way from Colorado to Manitoba, we were having problems with our fridge in our new 2017 Jayco. We used the RV Care app and found out we were close to RV Four Seasons on Youngfield St. We pulled up and right away Steve from Service had someone (sorry I didn't get the name but he was amazing) come out and fix our pilot light in our fridge. We were out in 20 min. No cost. So friendly! So professional!

Thank you RV Four Seasons and RV Care! We are now driving home without worry!

During a two month family tour of eight states and eight provinces, problems with our camper trailer required stops at a handful of RV places for repairs. ALL paled in comparison to Primo Sales - particularly Jamie B.!! With axle and tire problems in the maritimes, I emailed Primo as part of the RV Care network about ten days before we got to the area. Jamie was very responsive! Upon arrival, the service was the best I have experienced of any auto / RV place in memory. They properly assessed the issues, fixed them in a timely manner and to our satisfaction for very reasonable cost and went above and beyond in getting us back on the road!! Their communication, service, professionalism and especially their knowledge / expertise is first rate.

If you live in the Ottawa area, you are so fortunate to have Primo in your backyard. This is the first time I have ever felt so compelled to go online and recommend a business but the service we received really is deserving!! Thanks Primo and Jamie!